Ever noticed your Etisalat balance mysteriously disappearing? You’re not alone! Many Etisalat users face the issue of hidden subscriptions or services quietly draining their balance. Don’t worry—this guide will show you how to identify and unsubscribe from these unwanted services, keeping your balance safe.
The Problem: Why Is Your Etisalat Balance Going Down?
- Unexpected Deductions: Many Etisalat customers experience surprise deductions from their balance due to services they didn’t knowingly subscribe to.
- Hidden Costs: These charges often come from services that were either activated automatically or by mistake. Over time, these costs can add up and impact your mobile expenses.
- Identifying the Culprits: Finding the exact source of these deductions can be tricky. Sometimes, services are hard to spot, especially if you didn’t sign up for them intentionally.
How to Unsubscribe from Unwanted Etisalat Services
To avoid unnecessary charges, you need to review your active services and deactivate the ones you don’t want. Here are several easy ways to do that:
1. Check Active Services
- Method 1 (Dial-Up): Dial *170# or *101# from your Etisalat SIM. Follow the prompts in the menu to view the services that are currently active on your account. You can deactivate any services you no longer want.
- Method 2 (My Etisalat App): Download the My Etisalat app from your app store. Log in and go to “My Subscriptions” or “Services.” Here, you’ll find a list of all active services on your account. You can easily deactivate the ones you don’t need.
- Method 3 (Customer Service): Call Etisalat customer service at 101. A representative will help you identify any active services that are causing unexpected charges and guide you on how to deactivate them.
2. Use the My Etisalat App
The My Etisalat app makes it easy to manage your services and prevent unwanted charges. Here’s how:
- Open the My Etisalat app and log in to your account.
- Go to the “My Subscriptions” or “Services” section.
- Review the list of active subscriptions and services.
- Deactivate any that you don’t need or want.
Note: If the list appears empty, try recharging your SIM and checking again. Sometimes, recharging helps refresh the service list.
3. Deactivate Services Directly
If you want to stop all services immediately, you can take these steps:
- Dial 123#: This will stop all active services on your Etisalat account.
- Dial 101#: Call customer service directly to request assistance in deactivating unwanted services.
4. Cancel Auto-Renewal for Subscriptions
To stop auto-renewal on any of your subscriptions, follow these steps:
- Dial 170# and follow the on-screen instructions to cancel any services or packages set to auto-renew.
How to Prevent Future Unwanted Charges
Once you’ve cleaned up your account, it’s essential to take steps to prevent unwanted charges from popping up again. Here’s how:
- Review Terms and Conditions: Before subscribing to any new service or package, take a moment to read the terms and conditions, especially about auto-renewal. This way, you can make an informed decision.
- Set Reminders for Auto-Renewal Services: If you do subscribe to a service with auto-renewal, set a reminder to check the renewal date. Unsubscribe before it renews to avoid unexpected charges.
- Monitor Your Balance Regularly: Make it a habit to check your Etisalat balance regularly. If you notice any sudden changes or deductions, you can act quickly to investigate and stop the charges.
- Check Your Transaction History: Use the My Etisalat app to view your transaction history. This will give you insights into where your balance is going and help you spot any unusual deductions.
Key Etisalat Services & Unsubscribing Codes
Sometimes, specific services are automatically added to your account, leading to charges. Here are some common services and the codes you can use to unsubscribe:
- Daily 100MB: Send “CDS2” to 1021 to unsubscribe.
- 150MB Pack: Send “C DP4” to 1021 to unsubscribe.
- 300MB Pack: Send “CDS4” to 1021 to unsubscribe.
Important Notes
- Information Accuracy: This guide is intended to help you manage your Etisalat account. However, services and terms can change. Always refer to Etisalat’s official website or customer service for the latest information.
- Customer Support: If you’re unsure about anything, don’t hesitate to contact Etisalat customer service at 101. They’re always available to assist you with any concerns regarding unwanted charges.
FAQs: Your Questions Answered
Q: What should I do if I keep seeing unexpected charges on my Etisalat account?
A: First, check your active services using the methods outlined above. If you spot any services you don’t remember subscribing to, deactivate them immediately. If you’re unsure, call Etisalat customer service for assistance.
Q: Can I stop auto-renewal on services I no longer want?
A: Yes, you can cancel auto-renewal by dialing 170# or by managing your services through the My Etisalat app. Be sure to do this before the next renewal date to avoid unexpected charges.
Q: How do I know if a service is causing the deductions?
A: The best way to find out is by reviewing your active services in the My Etisalat app or dialing 170# or 101# to check your active subscriptions. This will help you identify which service is causing the deductions.
Q: Is there a way to prevent any unwanted services from being added to my account?
A: Always review the terms and conditions of any new service you sign up for, especially regarding auto-renewal. Additionally, monitor your balance regularly and unsubscribe from any unwanted services as soon as you notice them.
Conclusion
Managing your Etisalat account doesn’t have to be complicated. By following these simple steps to unsubscribe from unwanted services, set reminders, and monitor your balance, you can keep your account free from unnecessary charges.
